END USER LICENSE AGREEMENT
Version 4, 9 May 2019
TERMS AND CONDITIONS OF SERVICE
END USER LICENCE AGREEMENT (“EULA”) FOR REAL TIME GAMES HOLDINGS LIMITED: IMPORTANT - PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING TO USE OUR SERVICES, AND/OR DOWNLOADING OUR SOFTWARE, AS YOUR AGREEMENT TO THEM CONSTITUTES A LEGALLY BINDING AGREEMENT. IT IS YOUR SOLE RESPONSIBILITY TO PERIODICALLY REVIEW THIS EULA AND YOUR CONTINUED USE OF THE SITE, AND ASSOCIATED SERVICES, CONSTITUTES YOUR ONGOING ACCEPTANCE OF THE TERMS CONTAINED HEREINAFTER.
This EULA is between “You” (“Your” also refers to You throughout this EULA) and Real Time Games Holdings Limited (“RTG”) of First Floor, Millennium House, Victoria Road, Douglas, Isle of Man, IM2 4RW, a company registered in the Isle of Man under company number 013857V. RTG is defined as “We”, “Us” or “Our” as appropriate. RTG is licensed and regulated by the Isle of Man Gambling Supervision Commission for the purposes of operating an online gambling licence. RTG offers online casino services (“Services”) through its brand “Luckbox” and through its website www.luckbox.com. In addition to offering RTG’s services through the internet We may, from time to time, offer Our products and services through alternative mediums such as mobile devices. When you use RTG’s Services by whatever medium, this EULA shall apply to such use to such an extent as is applicable to the circumstances.
Services are provided through Our website domain. Before You download the Software “Software”, hereinafter includes any downloadable application, or system component from Our Website. We will ask You to give your express agreement to the Terms and Conditions of this EULA. By agreeing to this EULA You acknowledge that You are entering into a legally binding Agreement with RTG.
You accept to be bound by the Terms and Conditions of this EULA by clicking on ‘I Agree’ and using our Software and accessing our website. If You do not agree to any of the provisions of this EULA You should immediately stop using Our Software or accessing Our website and delete any copies of it.
GRANT OF LICENCE CONDITIONS
1.1 To use the Software, You will first need to register with Us. To do so please download and install any of Our applicable software or navigate your internet browser to the appropriate page on Our website. Then click on the REGISTER button to commence the registration process.
1.2 We are required to verify the identity of Our players and therefore reserve the right to request satisfactory proof of your identity (including but not limited to copies of a valid passport/driving license/identity card and/or any payment cards used) and satisfactory proof of address (including but not limited to a recent bank/credit card statement or utility bill dated within the last 3 months) at any time. Failure to supply such documentation in a timely fashion may result in the suspension of Services and ultimately the closure of your account.
1.3 You agree to provide Us with full and complete information regarding your identity and residential address. Incomplete or fictitious information or documentation will not be accepted and will constitute a material breach of this EULA. This will result in the suspension of Services and the closure of your account.
1.4 Subject to satisfactory completion of Our registration process and acceptance of the Terms and Conditions of this EULA , grants to You a non-exclusive, non-transferable, limited licence to use one copy of the Software.
1.5 You shall not distribute, sell, supply, modify, adapt, amend, incorporate, merge or otherwise alter the Software. The granting of this EULA shall not give you any express or implied rights to decompile, reverse engineer or otherwise disassemble any part of the Software.
1.6 You shall immediately notify Us of any un-authorised use or disclosure, of, or of any unauthorised access to, or of any theft or loss of any copies of the Software or other Proprietary Information (as defined in provision 5.2 below) which You suspect or which comes to your attention.
1.7 Except for the rights and licence granted under this EULA, nothing contained in this Agreement shall be construed to grant to You any right, title, interest in or to the Software. RTG expressly reserves all right, title and interest in and to the Software which are not specifically granted to You under this EULA.
1.8 RTG grants You the right to install a copy of the Software on your computer running an up to date Internet Browser such as Firefox, Chrome, Safari on a validly licensed copy of the operating system for which the Software was designed. RTG also grants You the right to install a copy of the Software on a device running Android or iOS operating systems, where the software and operating system are not more than 6 months out of date.
1.9 It is entirely at RTG’s discretion which games and wagering services shall be supported by Our software and You acknowledge that the game offerings on Our website may be changed from time to time with or without notice from Us.
1.10 The Software must not be used in any manner prohibited by any applicable laws or regulations in any jurisdiction. It remains Your sole responsibility to ensure that it is legal to play, use or participate in the game in the country/jurisdiction in which you reside or are accessing the Software.
RIGHTS, REPRESENTATIONS AND LIMITATIONS
2.1 Maintenance of Copyright Notices
You must not remove or alter any copyright notices on any and all copies of the Software.
You may not distribute copies of the Software to third parties.
2.3 Prohibition on Reverse Engineering, Decompilation and Disassembly.
You must not interfere in any way with the Software. This prohibition is absolute and includes, but may not be limited to, reverse engineer, decompilation or disassembly of the Software.
2.4 Cheating and Unfair Practices
RTG’s integrity with the Isle of Man Gambling Supervision Commission and as a provider of online casino services is dependent on Us delivering a level playing field for all Our customers. We are committed to using all reasonable measures to promote fair play and cheating of any kind is strictly forbidden when using Services.
For the avoidance of doubt, under no circumstances is any kind of Player Assistance Software permitted for use with Our Software or website.
If you are found to have used any form of software or practice to gain unfair advantage:
Your account will be immediately frozen and investigated. Pending the outcome of Our investigation the funds in your account may be subject to forfeiture.
If We determine there are reasonable grounds, You will be reported to all relevant authorities, including the Financial Intelligence Unit if we suspect that there is evidence of fraud or money laundering.
If We determine your playing account with us is to be terminated We fully reserve all other legal rights and causes of action We may have.
2.5 Insider Information
a) You shall not, and will not procure any third party to, use any information, material or data which a member of the public could not also legally obtain (“Insider Information”) on, or in conjunction with, RTG. If You use, or procure any third party to use Insider Information on RTG, We may immediately terminate Your (and any relevant third party’s) Account and the provisions of clause 1.7 shall apply to such termination.
b) You will be liable to Us and shall indemnify Us for any claim, loss, damage, costs and/or expenses we incur as a result of You not complying with this clause. This means You will be responsible for any loss or damage We suffer as a result of Your breach of this clause.
You must not rent, lease or lend Our Software to any third party.
2.7 Support Services
RTG may provide You with support services related to the Software (“Support Services”). Any supplemental Software code provided to You as part of the Support Services shall be considered part of our Software and subject to the Terms and Conditions of this EULA.
As a regulated business RTG is committed to fair play. Whilst rare, should an erroneous or palpable error occur in any calculations with respect to any stake You have placed or with any deposited currency conversion We will seek to put all parties into the position they would have been in but for the occurrence of the error. In rectifying any error it may be necessary to declare a stake null and void. If the error results in You being unfairly enriched, We reserve the right to reduce Your account balance by the amount paid in error of if the funds are withdrawn to make demand of You to immediately reimburse Us.
You fully accept and agree that Our systems will make a final determination of the prices for each draw event incorporated into Our Services. In the unlikely event of a discrepancy between the result showing on the Software installed on Your computer, or accessed through an internet browser, and the result shown on Our server, the result showing on Our server shall prevail. In the absence of a manifest error You acknowledge and agree that Our records shall be the final authority when determining any dispute relating to Our Services.
2.10 RTG shall not be responsible or liable for any technical failure, loss or corruption
of data whilst using Our Software, including but not limited to network failure,
system or server crashes, power outages or damage caused by viruses, worms
logic bombs or other malicious software.
2.11 It is a condition of using Our Software that You must register and open an account with Us. You agree that it is a condition precedent that You will only maintain one account with Us for this purposes and You agree and acknowledge that any and all offers or promotions are limited to one per individual. We reserve the right, at Our absolute discretion, to prevent You from receiving future offers or promotions, or to place any restrictions on Your account for breach of this condition.
2.12 You represent that:
a) Your registered account with Us is solely for Your benefit. You shall not allow any third party (including a relative) to use Your account, password or identity to access or use Services or Software and You shall be fully responsible for any activities undertaken on Your account by a third party. You will not reveal your account username or password, to Your account or wallet, to any third party and You shall take all reasonable steps to ensure that such details are not revealed to any third party. You shall inform us immediately if You suspect that Your account is being misused by a third party and/or any third party has access to Your account, username or password so that We may investigate such matters and You will cooperate with Us, as We may reasonably request, in the course of such investigations.
b) You are responsible for the security of Your username and password for both Your account and wallet on Your own PC or internet access location. If the allocated username or password combination is “hacked” from Your computer, due to any viruses or malware that is present on the computer that You access Your account with, this is Your responsibility. You should report any possible hacking attempts or security breaches from Your computer terminal immediately.
c) You are fully aware that there is a risk of losing money when gambling by means of Our Software, games and Services and You are fully responsible for any such loss. Gambling can be addictive.
d) You are of sound mind and You are capable of taking responsibility for Your own actions and agree that Your use of Our Software, games and Services is at Your sole option, discretion and risk. In relation to Your losses you shall have no claims whatsoever against RTG’s directors, officers or employees.
e) You confirm that You are not a problem gambler as defined and set out in the guidelines and self-assessment tools available on the Gamcare website:
Gamcare - http://www.gamcare.org.uk/get-support/yourself
f) Any funds used by You to facilitate access to Our Services were not illegally obtained and that You will not use Our Software in any way for the purpose of money laundering or other illegal purposes.
g) You will not use Our Software or Services for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to You and in particular the laws of the Isle of Man.
h) When using Our Services and/or website You agree to treat all of Our staff and other players with respect. Use of offensive and/or threatening language when contacting Support Services (or equivalent) or interacting with other players through any “Chat” service or “Forum” that we may choose to provide is strictly forbidden and may result in the termination of Services to You and forfeiture of Your playing account.
i) You acknowledge and agree that all wagers made are accepted at Our absolute discretion.
2.13 Compliance with applicable laws:
a) You may only use Our software if You are 18 years of age or over and/or it is legal for you to do so according to the laws that apply in Your jurisdiction. In addition to the rights reserved in 1.2 above, We may require additional proof of age and address from You and Your ability to access and use our Services shall be suspended until such satisfactory proof of age and address has been provided.
b) Without limitation to the above, access to Our Software may be restricted in certain jurisdictions. By using Our Software You agree to comply with all applicable laws regarding its use and any use of it is at Your sole option, discretion and risk.
c) Does not permit the use of its Software if You are a resident of Iran, North Korea, United States of America or in a country in which Our product is considered illegal.
2.14 You acknowledge and agree that You can instruct at any time a period of self-exclusion as set out in our ‘Responsible Gambling’ page on Our site.
2.15 Abandonment of Account
Should an account remain dormant or inactive with no account transactions for a period exceeding 12 months and where the account also has a balance We shall attempt to contact the participant with a view to return any remaining funds. At the end of this period We shall with absolute discretion close Your account and Your entire account balance (if any), items of value, bonus points/tokens and/or frequent player points/tokens will be deemed abandoned and forfeited.
BREACH AND INDEMNITY
3.1 The provisions of this EULA are necessary for the protection of RTG’s business and goodwill and are considered to be reasonable for such purposes. You agree that any breach of this EULA may cause substantial and irreparable damages and, therefore, in the event of any such breach, in addition to other remedies which may be available, shall have the right to seek specific performance and other injunctive and equitable relief.
3.2 You agree to indemnify and hold harmless from any and all claims, demands, liabilities, damages, costs and expenses (including all reasonable legal costs) which are incurred as a result of You:
3.2.1 Breaching the Terms and Conditions of this EULA; and
3.2.2 Breaching any law or regulation in any jurisdiction.
4.1 Without prejudice to any other rights, We may terminate this EULA if You fail to comply with the Terms and Conditions of this EULA. In such event, You must cease and desist from using our Software and Services and You must delete/destroy any of the copies of the Software that you may have in Your possession.
INTELLECTUAL PROPERTY RIGHTS
5.1 The Software provided by and any copies made by You, including all intellectual property rights including all patents, inventions, copyrights, database rights, design rights (whether registered or not), trademarks, trade names, logos, trade secrets, know how and all rights to sue for passing off or unfair competition and all applications for the same and all rights of a similar nature existing anywhere in the world (“Intellectual Property Rights”) therein, are and shall remain Our exclusive property.
5.2 You acknowledge that the Software, the related Intellectual Property Rights including its object and source code and related proprietary information embodied in or related to them (“Proprietary Information”), contain valuable trade secrets of and are also protected by the copyright and patent laws of various countries. You agree that in accessing our Software You will keep the Proprietary Information in strict confidence and will not copy, reproduce or duplicate the Proprietary Information or any portion thereof in any form or medium, except as provided in this EULA.
5.3 All Intellectual Property Rights and Proprietary Information not expressly granted are reserved by RTG.
5.4 RTG shall be at liberty to advertise, promote and generate goodwill in Services through a media channel deemed fit.
PAYMENT SERVICE PROVIDERS
6.1 Once You have registered with Us to use Our Services You may be required to deposit funds with Us through an associated/suitable wallet. In agreeing to the Terms and Conditions of this EULA You also expressly agree to Us providing any personal information necessary to process the transaction, including where necessary passing information outside of Your country or residence.
6.2 Payments are processed by MoneyMatrix Ltd. MoneyMatrix Ltd was incorporated under the laws of Malta, bearing company registration number C64593 and having its registered address at Level 3, St. Julian’s Business Centre, Triq Elija Zammit, St. Julian’s, STJ 3155, Malta.
Pleae note that credit card transactions will appear on your billing statement as ‘MMX*luckbox.com’.
7.1 RTG is committed to adherence to all gambling supervision requirements, including principles of player protection. By agreeing to the Terms and Conditions of this EULA You expressly authorise Us to disclose Your personal information to any appropriate third party agency for the purposes of validating the information You have provided to Us. In addition, You also agree to provide Us with any additional information and/or documentation as We may reasonably request.
8.1 This EULA may not be assigned by You without prior written approval. RTG may assign all rights and benefits without Your consent to any parent company or subsidiary, or new company created through a merger or by a new owner acquiring.
9.1 RTG expressly disclaims any warranty for the Software. The Software is provided ‘As Is’ without any express or implied warranty of any kind, including but not limited to any warranties or merchantability, non-infringement, or fitness of a particular purpose. RTG does not warrant or assume responsibility for the accuracy or completeness of any information, text, graphics, links or other items contained within the Software. RTG makes no warranties in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, logic bomb, or other such computer program. RTG further expressly disclaims any warranty or representation to authorised users or to any third party.
10. LIMITATION OF LIABILITY
10.1 In no event shall We be liable for any damages (including, without limitation, lost profits, business interruption, or lost information) arising out of authorised use of or inability to use the Software, even if has been advised of the possibility of such damages. In no event will We be liable for loss of data or for indirect, special, incidental, consequential (including lost profit), or other damages based in contract, tort or otherwise, shall have no liability with respect to the content of the Software or any part thereof, including but not limited to errors or omissions contained therein, libel, infringements of rights of publicity, privacy, trademark rights, business interruption, personal injury, loss of privacy, moral rights or the disclosure of confidential information.
10.2 To the extent permitted by law, the Software is supplied As Is, including any faults. To the maximum extent permitted by the law, excludes all warranties conditions or other terms that may be implied into this EULA whether by law, statute or otherwise. RTG gives no condition, warranty or other term whatsoever, either express or implied including, without limitation, any condition, warranty or other term as to the condition of any code, or as to merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or use of reasonable care and skill. To the extent permitted under any applicable laws RTG shall not be liable in contract, tort or otherwise for any loss or damage, howsoever arising in connection with the Software or this EULA. RTG shall not be liable for any indirect, special or consequential damages, or loss of profit, whether such damages or losses are known, foreseen, foreseeable or unforeseen. Nothing in this Agreement shall limit the liability for negligently caused death or personal injury or fraud.
11. FORCE MAJEURE
11.1 RTG shall not be liable for any failure that is as a result of an act of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, government sanction, blockage, embargo , labour dispute, strike, lockout or interruption or failure of electricity, internet or telephone service.
12. ENTIRE AGREEMENT
13.1 This EULA is made in the English language. If there is any conflict in the meaning between the English language version of this Agreement and any version or translation of it in any other language, the English version shall prevail.
14.1 Each provision of this EULA is severable, one from the other, and if any one provision is found to be unenforceable for any reason by any competent court the remaining provisions shall be and remain in full force and effect.
15. ALTERATION OF OUR WEBSITE AND CONTENT
15.1 RTG may, in Our absolute discretion, alter or amend any product offered on Our website at any time for the purpose of maintaining the website.
15.2 RTG may amend to its absolute discretion the Terms and Conditions of this EULA from time to time. Amendments will be displayed in the update EULA available from Our website. It remains your sole responsibility to regularly review the contents of this EULA and your continued use of the website and Our Services constitutes Your continued acceptance of the terms condition hereon in.
16. RESPONSIBLE GAMBLING
16.1 RTG offer a suite of self-exclusion and ‘cooling off’ options details of which are set out on Our ‘Responsible Gambling’ page. You can access the self-exclusion and ‘cooling off’ options from within Your Account.
17. GOVERNING LAW
17.1 The agreement shall be governed by and construed and interpreted in accordance with the laws of the Isle of Man.
18.1 All gambling debts are enforceable in the Isle of Man Courts.
19.1 RTG work diligently to ensure that Your experience of dealing with Us is a pleasant one. However, there may be occasions where You may wish to make a complaint regarding RTG. Should you wish to make a complaint from RTG, or its Services, then We request that You contact firstname.lastname@example.org within 30 days of the incident occurring.
19.2 RTG will attempt to resolve Your complaint within 21 days of receipt. RTG reserve the right to request further information or documentation from You as and when we see fit. This will enable Us to review Your complaint in full.
19.3 If Your complaint is not resolved to a satisfactory conclusion for all concerned then the matter can be escalated to our regulator, the Isle of Man Gambling Supervision Commission by selecting the following link:
20. BETTING RULES
20.1 It is possible to make single and/or combo bets. A combo bet is defined as individual bets which combine two or more selections in a single wager: if one selection loses the whole bet is lost. In the case of an individual or combo bet, the overall return for a win is calculated using the stake at the odds accepted.
20.2 All odds are subject to fluctuation and amendment. Settlement will be at the price prevailing at the time the bet was placed and confirmed. When placing the bet, the Customer confirms that he/she does not have any previous knowledge of the result of the respective event underlying the bet.
20.3 We reserve the right to suspend a betting market and/or cancel any bet at any time. When a betting market is suspended any bets entered will be rejected. We reserve the right to suspend or remove any match or game at its absolute discretion and to cease betting on any betting markets at any time without a prior notice.
20.4 An Outright bet is defined as a bet placed on the outcome of entire tournament or competition rather than on an individual match. If a tournament is not completed, all Outright bets will be cancelled. Should a player/team withdraws before the tournament begins while being listed as “Must start”, then bets on whether a player/team advances in tournament or wins the tournament will be cancelled and stakes refunded – this applies to all players/teams participant in the tournament.
20.5 Dates, times and score information published by Us are purely of indicative value. We do not warrant their correctness and makes no representations regarding the use of this information. Live streaming, and other media, are subject to delays- the extent of any delay experienced may vary depending on the medium. For the purposes of applying the present rules, the official times issued by the competent federations shall be applicable.
20.6 Suspended or postponed events are cancelled unless re-arranged or resumed and completed within 48 hours after the original scheduled day:
21. Esports Rules
21.1 Results will be settled on the official broadcast of the game by the publisher or event organiser, or game API if available. Any results on paper deriving from disciplinary action or ordinary legal actions, shall not be taken into account, except if they relate to cases of "sporting offences" or "match rigging" or “game cheats”. If news leaks out that calls the integrity of an individual event into question, We reserve the right to freeze wins and not to pay them in the event that the information proves correct. Evidence may be based on the size, volumes or pattern of bets placed. A decision given by the relevant governing body of the esport in question (if any) will be conclusive.
21.2 If a match is not completed because of a participant retirement, surrender or disqualification, all bets will stand and will be settled based on the officially declared winner. Bets on side markets which have not yet been determined will be cancelled. Counter-Strike Global Offensive matches are exceptions to this rule, where all bets will be cancelled if a team retires, surrenders or is disqualified before all scheduled map rounds are played.
21.3 Unless announced otherwise, for esports matches odds are based on the result after Regular time with the exception of Counter-Strike Global Offensive where odds are based on the result after Regular time and any period of Overtime played.
21.4 Where an event involves the same two players or teams playing multiple games or maps, for example “best of 3”, and one or more games or maps are not played because the result of the event has already been determined, bets on un-played games or maps are cancelled and stakes refunded.
21.5 A map is deemed to have started as soon as the game clock starts or either team or player takes a game action relating to that map, including picks, bans and weapon purchases. In the event that a map has to be replayed due to a technical failure or disconnection bets placed after the start of the map will be cancelled and stakes refunded unless the result has already been determined. Bets placed before the map has started will stand. If maps are subject to a pause but restart as planned bets will stand.
21.6 If the statutory number of maps/rounds are changed or differ than those offered for betting purposes bets will be cancelled and stakes refunded.
21.7 We reserve the right to cancel bets placed by customers with insider information or any form of involvement in the match such as players, referees, coaches, admins etc.
22. Minimum/Maximum Stake and Limit on Winnings
22.1 The minimum bet/stake allowed is one (1.00) currency unit in the preferred type of Customer currency (i.e. 1.00 EUR, 1.00 GBP, etc.)
22.2 We reserve the right to limit the maximum amount wagered for each single or combo bets.
22.3 The maximum EUR amount that may be won by an individual Customer/single account, on a weekly basis is EUR 50,000. This maximum shall apply independently of the number of stakes placed or pending or the amount wagered or pending, and it shall be incumbent upon the Customer to ensure that his/her return per week does not exceed the aforesaid limit.
22.4 For the purposes of this section, a week shall be defined as Sunday midnight through Sunday 23:59.59 UK time.
23. Acceptance and validation of bets
23.1 Bets must be made online (including via mobile device or downloadable applications on a mobile device) at the website. No postal, fax, email, telephone or telex bets are accepted and where received will be invalid and cancelled.
23.2 A bet is deemed to be valid following confirmation of acceptance. When a bet is placed and accepted, the corresponding amount is charged against the client's deposit account. Once accepted by Us, bets cannot be cancelled or amended by customers. We reserve the right to cancel any bet at any time.
23.3 All bets must be made and accepted, before the start of the game/match. Any bet placed or received after the start of the game/match will be cancelled unless it has entered into a Live betting state. On the occasion of a match being played before the scheduled starting time, then all bets placed after the actual starting time will be cancelled and stakes refunded.
23.4 We reserve the right to cancel any bet and/or reverse any transactions which may be inadvertently accepted when the customer’s account does not have sufficient funds to cover the whole of the bets placed, either at the time or retrospectively.
23.5 If a match is cancelled and deemed void, the respective selection is considered with odds of one (1.00). In the event of a single bet, the amount of the bet is refunded. In the case of combo bets in which matches cancelled appear together with other valid matches with a winning forecast, the bets will be settled on the remaining selections.
23.6 Combo bets which include different selections within the same match or different matches are not accepted where the outcome of one affects or is affected by the outcome of the other. In the case of combo bets including selections with related outcomes, if a bet is taken inadvertently We reserve the right to cancel the bet.
23.7 We reserve the right to cancel any or all bets made by any group of people acting in liaison in an attempt to defraud Us. This can include persons, relatives, organisations, bookmakers and their employees. Should this occur, We shall reserve the right to close the respective accounts and also to retain any account balance therein. Where there is enough evidence of a series of bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, We reserve the right to cancel bets or withhold payment of returns pending the outcome of any subsequent investigation.
23.8 We make every effort to ensure all bets are settled in a timely and accurate manner. On the occasion of a market being settled in error the settlement will be reversed. Should an account balance become negative as a result of bet resettlements We reserve the right to cancel any pending withdrawals or bets in order to clear out the negative part of the balance.
23.9 Live betting - where we have a strong reason to believe that a bet is placed after the outcome of a match is known, or after the selected participant or team has gained significant advantage We reserve the right to cancel the bet.
23.10 If for any reason we are unable to validate the outcome of a particular market (e.g. due to loss of live streaming or game API connection), all bets will be cancelled, unless settlement of bets is already determined.
23.11 We cannot be held responsible for any typing or human error in respect of the posting or calculation of odds, markets, lines, players, teams, fixtures, times or results other than those intended. We reserve the right to correct obvious errors and cancel any affected bets. If we credit funds by mistake, those funds are not available for use and we will cancel any transactions involving such funds. We reserve the right to, at any time, withdraw the relevant amount and/or reverse the transaction.
23.12 You are responsible for reporting Your winnings and losses if such reporting is required by Your local law or tax authorities. It is Your responsibility to pay any tax or levy due on any winnings paid to You by us.
Offers & Promotions
24.1 Where any terms of an offer or promotion is breached by a customer or group of customers, We may reclaim any value provided to customer(s) or void any outstanding bet(s). In addition, where there is evidence of such activity, We may levy an administration charge on the customer up to the value of the offer or promotion to cover any administrative costs incurred in identifying and taking action against the activity.
24.2 We may reclaim any value awarded by an offer or promotion that has been awarded in error. If we credit funds to Your Account in error, those funds are not available for use and we will void any transactions involving such funds. We reserve the right to, at any time, withdraw the relevant amount from Your Account and/or reverse the transaction.
24.3 All promotions are limited to one per person. If We have reasonable grounds to suspect that a bonus or offer is being claimed by or for the benefit of the same person more than once or by a group of people then We may withdraw the availability of any offer or all offers to that customer or group of customers and/or void any bet funded by the bonus or offer and remove any winnings from such bet.
24.4 We may, at any time, make minor amendments to the terms and conditions of any offer or promotion to correct any human errors or to improve on clarity or customer experience and, for legal or regulatory reasons, may cancel any offer or promotion.