Results will be settled on the official broadcast of the game by the publisher or event organiser, or game API if available. Any results on paper deriving from disciplinary action or ordinary legal actions, shall not be taken into account, except if they relate to cases of "sporting offences" or "match rigging" or “game cheats”. If news leaks out that calls the integrity of an individual event into question, the Company reserves the right to freeze wins and not to pay them in the event that the information proves correct. Evidence may be based on the size, volumes or pattern of bets placed. A decision given by the relevant governing body of the esport in question (if any) will be conclusive.
If a match is not completed because of a participant retirement, surrender or disqualification, all bets will stand and will be settled based on the officially declared winner. Bets on side markets which have not yet been determined will be cancelled. Counter-Strike Global Offensive matches are exceptions to this rule, where all bets will be cancelled if a team retires, surrenders or is disqualified before all scheduled map rounds are played.
Unless announced otherwise, for esports matches odds are based on the result after Regular time with the exception of Counter-Strike Global Offensive where odds are based on the result after Regular time and any period of Overtime played.
Where an event involves the same two players or teams playing multiple games or maps, for example “best of 3”, and one or more games or maps are not played because the result of the event has already been determined, bets on un-played games or maps are cancelled and stakes refunded.
A map is deemed to have started as soon as the game clock starts or either team or player takes a game action relating to that map, including picks, bans and weapon purchases. In the event that a map has to be replayed due to a technical failure or disconnection bets placed after the start of the map will be cancelled and stakes refunded unless the result has already been determined. Bets placed before the map has started will stand. If maps are subject to a pause but restart as planned bets will stand.
On the occasion of a team line-up change before the match start all bets will be cancelled. When the line-up change happens after the match had started bets will stand.
If the statutory number of maps/rounds are changed or differ than those offered for betting purposes bets will be cancelled and stakes refunded.
The Company reserves the right to cancel bets placed by customers with insider information or any form of involvement in the match such as players, referees, coaches, admins etc.
On the occasion of a team name change occurring as a result of a team leaving an organisation, joining another organisation or officially changing their name, all bets will stand.