Bets must be made online (including via mobile device or downloadable applications on a mobile device) at the website. No postal, fax, email, telephone or telex bets are accepted and where received will be invalid and cancelled.
A bet is deemed to be valid following confirmation of acceptance. When a bet is placed and accepted, the corresponding amount is charged against the client's deposit account. Once accepted by Luckbox, bets cannot be cancelled or amended by customers. Luckbox reserves the right to cancel any bet at any time.
All bets must be made and accepted, before the start of the game/match. Any bet placed or received after the start of the game/match will be cancelled unless it has entered into a Live betting state. On the occasion of a match being played before the scheduled starting time, then all bets placed after the actual starting time will be cancelled and stakes refunded.
Luckbox reserves the right to cancel any bet and/or reverse any transactions which may be inadvertently accepted when the customer’s account does not have sufficient funds to cover the whole of the bets placed, either at the time or retrospectively.
If a match is cancelled and deemed void, the respective selection is considered with odds of one (1.00). In the event of a single bet, the amount of the bet is refunded. In the case of combo bets in which matches cancelled appear together with other valid matches with a winning forecast, the bets will be settled on the remaining selections.
Combo bets which include different selections within the same match or different matches are not accepted where the outcome of one affects or is affected by the outcome of the other. In the case of combo bets including selections with related outcomes, if a bet is taken inadvertently Luckbox reserves the right to cancel the bet.
Luckbox reserves the right to cancel any or all bets made by any group of people acting in liaison in an attempt to defraud Luckbox. This can include persons, relatives, organisations, bookmakers and their employees. Should this occur, Luckbox shall reserve the right to close the respective accounts and also to retain any account balance therein. Where there is enough evidence of a series of bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, Luckbox reserves the right to cancel bets or withhold payment of returns pending the outcome of any subsequent investigation.
Luckbox makes every effort to ensure all bets are settled in a timely and accurate manner. On the occasion of a market being settled in error the settlement will be reversed. Should an account balance become negative as a result of bet resettlements Luckbox reserves the right to cancel any pending withdrawals or bets in order to clear out the negative part of the balance.
Live betting - where we have a strong reason to believe that a bet is placed after the outcome of a match is known, or after the selected participant or team has gained significant advantage Luckbox reserves the right to cancel the bet.
If for any reason we are unable to validate the outcome of a particular market (e.g. due to loss of live streaming or game API connection), all bets will be cancelled, unless settlement of bets is already determined.
Luckbox cannot be held responsible for any typing or human error in respect of the posting or calculation of odds, markets, lines, players, teams, fixtures, times or results other than those intended. Luckbox reserves the right to correct obvious errors and cancel any affected bets. If we credit funds by mistake, those funds are not available for use and we will cancel any transactions involving such funds. Luckbox reserves the right to, at any time, withdraw the relevant amount and/or reverse the transaction.