I can't find my password reset email. What should I do? If you can't find the password reset email in your inbox, please, check your Spam and Junk folders. If it isn't there please, contact us at firstname.lastname@example.org and we'll resend you the link. Related articles Can I change my account information (name, date of birth, email)? Help, I forgot my password! How do I contact Luckbox? How do I withdraw money from my account? How do I register an account?