Account

Account rules

• Can I play if I am younger than 18?
• Can I have more than one account?

Account registration

• Why do you need my information when registering an account?
• How do I register an account?

Account security

• Help, I forgot my password!
• I can't find my password reset email. What should I do?
• Can I change my account information (name, date of birth, email)?
• How do I keep my account safe?
• How do I contact Luckbox?

Account verification

• What is KYC?
• How can I verify my account?
• How long does it take to verify my account?
• Which documents do I need to provide for KYC verification?
• Why do I need to verify my account?
• When do I need to provide documents? Will I be required to undergo verification more than once?